Frequently Asked Questions
What is Reveloop?
Reveloop is a business solutions partner that helps organizations improve how they work. We bring together specialized expertise, technology, and operational support across areas including Technology, Revenue Cycle Management, Accounting, and other business services.
Rather than offering one-size-fits-all solutions, we work with organizations to understand their challenges and build the right combination of people, processes, and technology around them.
Accurate information is essential to an efficient patient access process. Our teams manage referral and data entry workflows to help ensure patient and referral information is captured accurately, completely, and on time.
By keeping information organized from the beginning, we help create a cleaner foundation for the rest of the revenue cycle.
What makes Reveloop different from a traditional outsourcing company?
We don’t see outsourcing as simply handing work to someone else. Our approach is about understanding the problem behind the work, improving the process, and using the right combination of people and technology to create a better way of operating.
That means we can support day-to-day operations while also helping organizations improve efficiency, visibility, scalability, and long-term performance.
Who does Reveloop work with?
We work with organizations that need to improve capacity, streamline operations, access specialized expertise, or use technology to solve business challenges. Our experience spans healthcare, technology, accounting, and other operational environments.
Can Reveloop support more than one area of our organization?
Absolutely.
Many operational challenges don’t sit neatly inside one department. Because Reveloop brings together multiple capabilities, we can support individual functions or combine services to address broader business needs.
About Reveloop
What does working with Reveloop look like?
It starts with a conversation.
We first understand your organization, your current processes, the challenges you’re facing, and what success looks like for you. From there, we determine where Reveloop can help and recommend the right service, solution, or combination of capabilities.
The goal isn’t to fit you into a predefined package. It’s to find the right approach for your business.
Do you offer fully outsourced services?
Yes. Depending on your needs, Reveloop can take ownership of an entire function, support specific processes, augment your existing team, or provide specialized expertise alongside your internal operation.
Can we keep our existing team while working with Reveloop?
Yes. Our services can complement your internal teams rather than replace them. We can provide additional capacity, specialized expertise, technology, or operational support where your organization needs it most.
Can your services be customized?
Yes! and they should be. Every organization has different systems, workflows, people, and priorities. We take those differences into account when designing how we work with you.
Working With Reveloop
Does Reveloop build software?
Yes. Through our technology capabilities, we design and develop software solutions that address specific business and operational needs. This can include custom applications, workflow solutions, integrations, reporting tools, and other digital products.
Can Reveloop automate an existing process?
Yes. We can assess existing workflows to identify repetitive, manual, or inefficient activities that may be suitable for automation. From there, we can help design, implement, and improve automated workflows.
Do you only build new technology?
No. Sometimes the right answer isn’t building something new. We can work with your existing systems, integrate platforms, improve workflows, introduce automation, or develop new technology where there is a genuine need for it.
Will Reveloop replace our existing systems?
Not necessarily. We start with what you already have. If your current systems can support the desired outcome, we look for ways to optimize or connect them. If there is a genuine gap, we can recommend a new solution.
Can Reveloop integrate with our existing technology?
Where technically appropriate, yes. We can work across existing platforms and systems to help improve information flow, reduce manual processes, and create more connected workflows.
Technology & Innovation
What RCM services does Reveloop provide?
Our RCM capabilities span the revenue cycle from patient access through payment and recovery. Depending on your needs, this can include eligibility and benefits verification, scheduling, authorization management, medical billing, claims management, denial management, accounts receivable recovery, utilization review, payer audit support, and other revenue cycle functions.
Does Reveloop support specific healthcare specialties?
Yes. Our healthcare experience includes support for organizations across different care settings and specialties, including hospitals, physician groups, behavioral health, emergency medicine, cardiology, pathology, and other specialty environments.
Can Reveloop take over our entire revenue cycle?
Yes, depending on your organization’s needs and the scope of the engagement. We can support individual RCM functions or provide broader end-to-end revenue cycle support.
Can you work with our existing EHR or billing systems?
Our approach is designed to work within your existing technology environment where possible. During the discovery process, we assess your systems, workflows, and integration requirements to determine the most effective way to work together.
Can Reveloop help if we're experiencing denials or growing A/R?
Yes. Denials, aging accounts receivable, and revenue leakage can often be symptoms of issues occurring earlier in the revenue cycle. Our teams can help identify the underlying problems and provide targeted support across claims, denials, follow-up, payer processes, and other relevant areas.
Revenue Cycle Management
What accounting services does Reveloop provide?
Our accounting capabilities are designed to help organizations manage financial operations more efficiently and reliably. Depending on your needs, support can include accounting operations, bookkeeping, financial reporting, accounts payable and receivable, payroll-related processes, and other finance and accounting functions.
Can you support our accounting team without taking over the entire function?
Yes. You can engage Reveloop for specific accounting processes or broader finance and accounting support, depending on what your organization needs.
Can your accounting services scale with our business?
Yes. Our model allows support to evolve as your business grows, whether that means increasing transaction volumes, adding new processes, or requiring greater financial visibility and reporting.
Accounting & Business Operations
Can Reveloop provide additional staff or operational capacity?
Yes. Beyond traditional outsourcing, we can provide specialized operational support and additional capacity where organizations need it. This can help teams manage growth, address backlogs, maintain continuity, or free internal employees to focus on higher-value work.
How do you approach process improvement?
We start by understanding how the process works today. Then we look for opportunities to simplify steps, remove unnecessary work, improve handoffs, introduce automation, and create better visibility. The objective is not to automate everything, it’s to create a process that works better.
How do you measure success?
Success depends on the engagement. Depending on the service, this could include improvements in turnaround time, productivity, accuracy, revenue recovery, operational capacity, cost efficiency, process visibility, or other agreed-upon business outcomes.
People, Process & Scale
How does Reveloop protect our data?
Data protection is an important part of how we design and deliver our services. Specific security, privacy, access, and compliance measures depend on the nature of the engagement, systems involved, and applicable requirements. These requirements are discussed and established as part of the engagement process.
How do you maintain quality when services are outsourced?
Quality is built into the operating model. Our teams work with defined processes, quality controls, performance expectations, and ongoing monitoring appropriate to the service being delivered. We also use technology and reporting to improve visibility into performance.
Can Reveloop work within our compliance requirements?
Yes. Compliance requirements are considered as part of solution and engagement design. Where applicable, we align our processes, access, workflows, and operating practices with the requirements relevant to the organization and service.
Security, Quality & Compliance
Does Reveloop offer technology products as well as services?
Yes. In addition to services, Reveloop develops and provides technology solutions designed to address specific operational challenges. These include solutions for areas such as HR, medical records, chart auditing, behavioral health engagement, verification of benefits, and workflow automation.
Do we have to use Reveloop's products to use your services?
No. Our services and technology capabilities can work independently or together. If you already have systems in place, we’ll consider those as part of the solution rather than assuming they need to be replaced.
Can Reveloop build a solution specifically for our organization?
Yes. For organizations with unique requirements, our technology team can design and develop solutions around specific workflows, operational challenges, and business objectives.
Our Solutions
How do I know which Reveloop service I need?
You don’t need to have the answer before contacting us. Tell us what you’re trying to solve whether that’s rising operational costs, capacity constraints, inefficient processes, technology gaps, revenue leakage, or something else and we’ll help determine where we can support you.
What happens after I contact Reveloop?
We’ll start with a conversation about your organization and what you’re trying to accomplish. From there, we’ll explore your current situation, understand the requirements, identify potential opportunities, and determine whether Reveloop is the right partner for the job.
Is there a minimum engagement size?
Engagement requirements vary depending on the service and scope. We’ll discuss the appropriate model based on your organization’s needs.
What if I'm not sure exactly what I need?
That’s completely fine. You don’t need a fully formed solution before reaching out. Sometimes the most useful first conversation is simply explaining what isn’t working. We’ll help you work from the problem toward the right solution.
Getting Started
Still have questions? Let's start with the problem.
You don’t have to know exactly what you need before you talk to us. Tell us what you’re trying to improve, what’s getting in the way, or where your team needs support.