Payment Posting & Refunds Specialist
Overview
Position Summary
Reveloop is seeking a detail-oriented, dependable university graduate to join our Revenue Cycle Management team in Kampala as a Payment Posting & Refunds Specialist. This entry-level position supports U.S. healthcare clients by accurately recording insurance and patient payments, reconciling accounts, identifying payment discrepancies, and helping process eligible patient refunds. No healthcare billing experience is required: Reveloop will provide structured training, supervision, and standardized workflows.
Training & Performance Expectations
Reveloop will provide onboarding in U.S. healthcare billing basics, payment posting, remittance interpretation, refund workflows, software systems, privacy, and quality controls. Performance targets will be introduced progressively after training and communicated by management.
- Accurate and timely posting of assigned transactions with minimal rework.
- Consistent completion of assigned work queues and timely escalation of exceptions.
- Complete documentation, adherence to approval controls, and professional communication.
- Continuous improvement in speed, accuracy, and independent problem-solving.
Ideal Candidate
A motivated recent graduate who is confident using computers, communicates exceptionally well in English, enjoys working with numbers and detailed records, can manage several tasks at once, and is eager to build a career in healthcare revenue cycle operations.
Specific Skills
- Completed bachelor’s degree or equivalent university degree in any discipline.
- No previous healthcare, RCM, payment posting, or refunds experience required.
- Excellent spoken and written English, including clear professional communication.
- Strong computer skills: comfortable with email, web-based applications, data entry, spreadsheets (especially Microsoft Excel), and learning new software.
- Strong attention to detail, numerical accuracy, organization, and problem-solving skills.
- Ability to multitask, prioritize work, follow instructions, and meet deadlines in a fast-paced environment.
- Reliable, punctual, ethical, team-oriented, and willing to accept feedback and learn.
- Able and willing to work on-site in Kampala during shifts aligned to U.S. Mountain Time, including late-evening or overnight local hours as scheduled.
Responsible For
- Payment posting: Enter and verify insurance and patient payments, adjustments, and remittance information in approved billing systems; accurately match payments to accounts and claims.
- Reconciliation and accuracy: Compare posted transactions with electronic remittance advice (ERA), explanations of benefits (EOB), payment reports, and deposits; investigate and escalate discrepancies.
- Refund support: Review credit balances and refund requests, verify supporting documentation, prepare refund recommendations, and route requests for required approvals. Do not issue refunds without authorization.
- Account research: Research unapplied cash, duplicate payments, overpayments, and other exceptions; coordinate with claims, denials, and client teams to resolve issues.
- Documentation and follow-through: Maintain complete notes, track assigned tasks, follow standard operating procedures, and meet turnaround deadlines.
- Compliance and data security: Handle patient and financial information confidentially; follow HIPAA-related training, company policies, access controls, and approval requirements.
- Teamwork and process improvement: Communicate clearly with supervisors and U.S.-based teams, identify repetitive errors, and use approved technology and automation tools.
Job Nature
Educational Requirements
Job Location
Job Level
How to Apply
Interested candidates can send their resumes to info@reveloop.com mentioning "Job Title" in the subject line.
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